Contact Us
Questions about a piece or about your order? Reach us on WhatsApp, phone or email - a person answers.
Client Care
WhatsApp and phone: +91 99870 08435. Email: [email protected]. We reply within a few hours, Monday to Saturday, 11 am to 7:30 pm IST.
Dispatch Centre & Correspondence Address
Saubhagya Jewellery
Shop/Gala Premises, upper floor, Lokmanya Chawl Committee, opp Vishwakarma Mandir,
Tanaji Nagar Rd, Wadarapada Road 1, Hanuman Nagar, Akurli Cross Road,
Kandivali East, Mumbai 400101, Maharashtra, India
GSTIN: 27BKBPC3154K1ZC · HSN: 7117 (imitation jewellery) · GST is included in every price shown.
Please note: we are a 100% online D2C brand. This address is our warehouse and dispatch facility. We do not have a physical retail showroom, and in-person walk-ins or pickups are not permitted. Everything ships to you, free, across India.
Find Us on the Map
What to include when you message us
Most questions get answered faster if the first message carries the answer to the obvious follow-up. For an order, that is the order number and the phone number it was placed with. For a piece you have not bought yet, the SKU from the product page — it looks like SJ-SN01-GL and it sits under the product name. For anything that arrived damaged or missing, the unboxing video, because the courier claim rests on it; for a defect, clear photos also work.
What we can answer, and how quickly
- Where is my order? Fastest on WhatsApp with the order number. You can also check Track Orders with your phone number and order ID without messaging anybody.
- Will this suit my outfit or neckline? Send a photograph of the outfit. This is the question we most like getting, and the one a product page cannot answer.
- What is this piece made of? Zamak, a zinc alloy, gold-plated, with hand-set kemp and kundan stones. It is imitation jewellery, not solid gold. If you have a known metal sensitivity, ask before ordering and we will tell you exactly what that piece is made of.
- Can I get this in another colour? Some designs exist in gold-bead, green-bead and pearl-drop versions. Send us the product code and we will tell you which shades are in stock.
- Do you take custom orders? No - everything here is ready stock, and it dispatches in 2 to 4 business days.
Hours, and what happens outside them
WhatsApp and phone are answered 11 am to 7:30 pm IST, Monday to Saturday. A message sent after hours is answered the next working morning. WhatsApp reaches us fastest.
If something has gone wrong
A damaged or defective piece reported within 3 days of delivery is repaired or replaced free, return pickup included. For transit damage, start recording before you break the seal - the courier claim needs that video; for a manufacturing defect, photos are enough and we inspect the piece when it comes back. Full terms are on shipping and returns.
If you are not satisfied with how we handled something, grievance redressal names the officer, the acknowledgement window and the resolution window. You can also raise it with the National Consumer Helpline.