A Promise of Flawless Craft

Our Quality Guarantee

Every Saubhagya piece is individually inspected and sealed before it leaves our Mumbai warehouse. Jewellery is a personal-wear, hygiene-sensitive product, so we are unable to accept change-of-mind returns or exchanges. It also keeps anyone from receiving a piece that has been worn to an occasion and sent back. Wearing an item to an occasion before returning it, and means nothing reaches you that has already been worn or tried on by someone else.

Should a piece arrive with a genuine manufacturing defect, we will repair or replace it without question. Report it within 3 days of delivery. For damage in transit or a missing item, the continuous unboxing video described below is what makes the claim; for a manufacturing defect, clear photos are enough and we inspect the piece when it returns.

The Unboxing Protocol

Record continuously: begin filming before the outer seal is broken, in a single uncut take with no pauses or edits.

Show every detail: capture the shipping label, the sealed box, and the full piece as it is revealed, clearly and in good light.

Report within 3 days: share the unedited video via WhatsApp within 3 days of delivery to authorise a transit-damage claim.

What "imitation jewellery" means here

Every piece is precision-cast in Zamak, a zinc alloy, then gold-plated and hand-set with kemp and kundan stones. It is not solid gold, it carries no hallmark, and it is not sold as precious-metal jewellery. We put that on every product page rather than in a disclaimer at the bottom, because a customer should be able to look at any piece here for thirty seconds and have no reasonable basis to think otherwise.

What we will not do

• No invented discounts. Prices here have only ever gone down. Where a piece shows an MRP it is labelled as MRP, and the percentage is stated as below MRP rather than as a sale, because no sale has run.
• No fake urgency. A low-stock line appears only when the real count in our system is three or fewer, and it says the number.
• No manufactured reviews. Reviews are published as they arrive, unedited, including the ones that are not five stars. We show no star rating in search results until reviews are linked to real orders.
• Nothing added to your cart that you did not put there. No pre-ticked boxes, no bundled extras, no subscription.

We publish the full audit of that last point, against the Central Consumer Protection Authority's dark-pattern guidelines, on our compliance page.

If something is wrong

Damage in transit or a manufacturing defect reported within 3 days of delivery is repaired or replaced free, return pickup included. We do not accept change-of-mind returns, because jewellery is worn against the skin and accepting them would mean somebody eventually receives a piece that has already been tried on. Every order is individually inspected and sealed before dispatch instead. The full terms are on shipping and returns, and grievance redressal names the officer, the acknowledgement time and the resolution time.